PRIVACY POLICY
Last updated: September 21, 2026
Dynamic Productions Inc. (“Dynamic Productions,” “we,” “us,” or “our”) operates https://www.dpembroidery.com/ and related customer tools, including our order dashboard (together, the “Services”).
This Privacy Policy explains how we collect, use, and share information when you visit our website, request a quote, place an order, or use the dashboard.
1. Information We Collect
We may collect:
– Contact and account information, such as name, company name, email address, phone number, and login credentials.
– Order and production information, such as product details, quantities, shipping addresses, artwork files, logos, and other files you upload or send us.
– Billing information needed to process payments. Payment card details, if collected, are handled by our payment processor. We do not store full card numbers on our systems.
– Communications you send us, including emails, forms, and support messages.
– Technical information, such as IP address, browser type, device information, and pages visited, which may be collected through cookies or similar tools.
2. How We Use Information
We use this information to:
– Provide quotes, take orders, produce goods, fulfill shipments, and support your account.
– Operate, maintain, and improve the website and dashboard.
– Communicate about orders, invoices, and service updates.
– Send product or promotional messages if you opt in (you can unsubscribe at any time).
– Meet legal, accounting, and security requirements.
3. How We Share Information
We do not sell your personal information.
We may share information with:
– Service providers who help us run the business (for example hosting, email, shipping, and payment processing).
– Production and logistics partners as needed to complete your order.
– Professional advisors and authorities when required by law, or to protect our rights and customers.
4. Cookies and Analytics
Our website and dashboard may use cookies or similar technologies to keep you signed in, remember preferences, and understand how the site is used. You can control cookies in your browser settings. Some features may not work if cookies are disabled.
5. Data Retention
We keep information for as long as needed to fulfill orders, maintain accounts, meet legal and tax requirements, and resolve disputes. You may ask us to update or delete information as described below.
6. Your Choices
You may:
– Request access to, correction of, or deletion of personal information we hold about you.
– Ask us to stop promotional emails.
– Close a dashboard account, subject to any records we must keep for completed orders or legal reasons.
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of sale. We do not sell personal information. To exercise these rights, contact us using the details below.
7. Security
We use reasonable administrative and technical measures to protect information. No method of storage or transmission is completely secure.
8. Children
Our Services are for businesses and adult customers. We do not knowingly collect personal information from children under 13.
9. Changes
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the Services after an update means you accept the revised policy.
10. Contact
Dynamic Productions Inc.
12951 Sunnyside Pl.
Santa Fe Springs, CA 90670
Email: sales@dpembroidery.com
Phone: (714) 866-3626